Refund Policy

Last updated: July 1, 2026

At Tinyfacets, we aim to keep our refund process clear, fair, and transparent for every customer.

This Refund Policy explains when a refund may be considered, how refund requests are reviewed, what information customers need to share, and how approved refunds are processed.

Tinyfacets is a kids’ gold jewellery brand operated by SUSHIL SHIVRAMBHAI ANTIYA under the trade name Shayona Gems.

1. Business Information

Brand Name: Tinyfacets

Legal Entity: SUSHIL SHIVRAMBHAI ANTIYA

Trade Name: Shayona Gems

Address: B/501, Sailesh Apartment, Subhash Lane, Malad - E, Mumbai, Mumbai Suburban, Maharashtra, 400097, India

Email: facetstiny@gmail.com

Phone/WhatsApp: +91 8928500833

2. About This Refund Policy

Most Tinyfacets products are customized, personalised, resized, modified, or made as per order requirements.

Because of this, refunds are not automatically available for every order.

Refunds are considered only in specific cases, such as damaged or defective products received on delivery, approved cancellations, or issues verified by the Tinyfacets team after review.

Customers should read this policy carefully before placing an order.

3. Refund Eligibility

A refund may be considered only in the following cases:

The product is damaged upon delivery

The product is defective upon delivery

The wrong product is delivered due to an error from Tinyfacets

The order is cancelled by Tinyfacets after payment

A cancellation request is approved within the allowed timeline

Any other issue is reviewed and approved by the Tinyfacets team

Refund approval is subject to product condition, proof shared by the customer, order details, inspection, and verification by the Tinyfacets team.

4. Damaged or Defective Product

If you receive a damaged or defective product, please contact Tinyfacets within 48 hours of delivery.

You may be asked to share:

Order number

Clear product photos

Packaging photos

Unboxing video, if available

Invoice or order confirmation details

Short description of the issue

Phone/WhatsApp: +91 8928500833

After reviewing the issue, Tinyfacets may offer repair, replacement, exchange, refund, or another suitable resolution depending on the product condition and issue.

5. Customized and Made-to-Order Jewellery

Customized, personalised, engraved, resized, modified, or made-to-order jewellery is non-refundable unless the product is damaged or defective upon delivery.

This includes name jewellery, personalised designs, resized jewellery, engraved jewellery, made-to-order products, and designs approved by the customer before production.

Customers are responsible for checking all customization details before confirming the order. This includes spelling, initials, size, gold purity, product details, design reference, and any special instruction shared with Tinyfacets.

Once design, sourcing, customization, or production has started, refund or cancellation may not be possible unless the issue is due to an error from Tinyfacets.

6. Non-Refundable Cases

Refunds are not accepted in the following cases:

Change of mind after purchase

Wrong size selected by the customer

Wrong customization details approved by the customer

Personal preference after receiving the product

Minor handmade variations

Slight colour, finish, polish, print, or design variation due to screen, lighting, handmade finishing, or customization

Products damaged due to misuse or mishandling

Products damaged after delivery

Products used, altered, repaired, or modified after delivery

Customized, personalised, engraved, resized, or made-to-order products, unless damaged or defective upon delivery

Requests raised after 48 hours of delivery for damaged or defective products

7. Conditions for Refund Review

A refund request may be reviewed only if the issue is reported within the required timeline.

The product must be unused and kept in its original condition.

The customer may need to keep the original packaging, invoice, tags, certificates, and any accessories provided with the order.

Tinyfacets reserves the right to reject a refund request if the product appears used, mishandled, altered, damaged after delivery, reported late, or returned without required proof.

8. Refund Request Process

To request a refund review, please contact Tinyfacets support with your order details.

You may be asked to share:

Order number

Invoice or order confirmation

Clear product photos

Packaging photos

Unboxing video, if available

Description of the issue

Contact details used while placing the order

Email: facetstiny@gmail.com

Phone/WhatsApp: +91 8928500833

Our team will review your request and guide you with the next steps.

9. Product Inspection and Approval

Tinyfacets may review the photos, videos, order details, and product condition before approving any refund.

In some cases, the product may need to be returned or physically inspected before a final decision is made.

Refund approval depends on issue verification, product condition, proof submitted by the customer, order details, and inspection by the Tinyfacets team.

The final decision on refund, repair, replacement, exchange, or another suitable resolution will be made by Tinyfacets after review.

10. Refund Timeline

If your refund request is approved, the refund is usually processed within 5 to 10 business days.

The actual time taken to receive the refund may depend on the bank, payment gateway, UPI provider, card provider, or payment method used during purchase.

Refund timelines may vary based on payment provider processing time and bank processing time.

11. Refund Method

Approved refunds are usually processed to the original payment method used during purchase.

In certain cases, refunds may be processed through another approved method after confirmation with the customer.

Tinyfacets may request additional details required to process the refund safely.

12. Shipping and Other Charges

Shipping charges, handling charges, payment gateway charges, customization charges, packaging charges, or other service charges may be non-refundable unless the issue is due to an error from Tinyfacets.

If a refund is approved because of a verified error from Tinyfacets, the applicable refund amount will be communicated to the customer after review.

13. Cancellation Refunds

Cancellation requests for online orders must be made within 24 hours of placing the order.

Cancellation is possible only if design work, sourcing, customization, resizing, engraving, or production has not started.

If a cancellation request is approved within the allowed timeline, the refund will be processed as per the approved refund terms.

Custom, personalised, engraved, resized, modified, or made-to-order jewellery cannot be cancelled once design, sourcing, customization, or production has started.

14. Refunds for Orders Cancelled by Tinyfacets

Tinyfacets may cancel an order due to product unavailability, pricing error, payment issue, incorrect customer details, suspected fraud, customization limitations, or any operational or legal reason.

If Tinyfacets cancels an order after payment, the refund will be processed as per the applicable refund terms.

15. Replacement, Repair, or Exchange Instead of Refund

For damaged or defective product concerns, Tinyfacets may offer repair, replacement, exchange, refund, or another suitable resolution depending on the product condition and issue.

The final resolution will depend on product inspection, issue verification, product availability, customization status, and order details.

If a replacement or repair is approved, the timeline may vary based on product availability, customization, production time, and delivery location.

16. Late or Missing Refunds

If your refund has been approved but you have not received it within the expected timeline, please first check with your bank, card provider, UPI provider, or payment service provider.

If you still need help, contact Tinyfacets with your order number and refund approval details.

Email: facetstiny@gmail.com

Phone/WhatsApp: +91 8928500833

17. Customer Responsibilities

Customers are responsible for reviewing product details, pricing, size, gold purity, customization details, spelling, initials, shipping details, cancellation terms, return conditions, and refund policy before placing an order.

Customers should keep the original invoice, packaging, certificates, tags, and order confirmation details safely.

For damaged or defective products, customers must contact Tinyfacets within 48 hours of delivery and share the required proof for review.

18. Contact for Refund Support

For refund, damaged product, cancellation, return, replacement, repair, or order-related support, please contact Tinyfacets before taking any further action.

Email: facetstiny@gmail.com

Phone/WhatsApp: +91 8928500833

Please keep your order number and invoice details ready for faster support.

19. Refund Policy FAQs

Can I get a refund if I change my mind?

No. Refunds are not accepted for change of mind, personal preference, or after-purchase decision changes.

Can I get a refund for customized jewellery?

Customized, personalised, engraved, resized, modified, or made-to-order jewellery is not refundable unless the product is damaged or defective upon delivery.

What should I do if my product arrives damaged?

Please contact Tinyfacets within 48 hours of delivery at +91 8928500833 with your order number, clear product photos, packaging photos, unboxing video if available, and issue details.

How long does refund processing take?

Approved refunds are usually processed within 5 to 10 business days. The actual time may depend on the bank, payment gateway, UPI provider, card provider, or payment method used during purchase.

Are shipping charges refundable?

Shipping charges, handling charges, payment gateway charges, customization charges, and other service charges may be non-refundable unless the issue is due to an error from Tinyfacets.

Can I cancel an order and get a refund?

Online orders can be cancelled within 24 hours of placing the order only if design, sourcing, customization, or production has not started. If approved, the refund will be processed as per the applicable refund terms.

What if Tinyfacets cancels my order?

If Tinyfacets cancels your order after payment due to product unavailability, pricing error, payment issue, customization limitation, or any operational reason, the refund will be processed as per the applicable refund terms.

Where can I contact Tinyfacets for refund support?

You can contact Tinyfacets at facetstiny@gmail.com or WhatsApp/call +91 8928500833 for refund, cancellation, damaged product, replacement, repair, or order-related support.