faq – Tinyfacets

FAQ's

At Tinyfacets, we know that choosing gold jewellery for kids is a personal decision. Whether you are buying a birthday gift, newborn keepsake, nazariya bracelet, pendant, earrings, ring, necklace or personalized jewellery, this FAQ page will help you understand our products, materials, customisation, pricing, shipping, returns, payments and care instructions.

If you still need help, our support team is always here to guide you.

Tinyfacets creates thoughtfully designed gold jewellery for children, with a focus on lightweight proportions, comfortable wear, meaningful gifting, and childhood memories.

Our collection includes ready-stock, made-to-order, and personalised jewellery.

Yes. Tinyfacets gold jewellery is BIS hallmarked and includes applicable HUID identification.

Customers also receive an invoice, jewellery certificate, and product packaging with their order.

Tinyfacets offers children’s jewellery including:

Earrings
Bracelets
Nazariya bracelets
Pendants
Rings
Necklaces
Name jewellery
Personalised jewellery
Gifting jewellery

Product availability may vary depending on the design, size, and personalisation requirements.

Tinyfacets currently offers jewellery in 9K gold.

Gold purity information is mentioned on the applicable product page and supporting product documentation.

Some Tinyfacets designs may include diamonds.

Where diamonds are used in our jewellery, they are lab-grown diamonds.

Availability depends on the individual product.

Some designs may be offered as a pendant only, while others may be available with a chain. Please check the applicable product page or contact our team before ordering if you need confirmation.

Yes. Selected Tinyfacets designs can be personalised or customised depending on the product and design feasibility.

Personalisation may include names, initials, sizing, or other approved custom details.

Please contact our team if you would like to discuss a personalised order.

The product price displayed on the Tinyfacets website is the selling price of the jewellery.

Any applicable shipping charge is added according to the final order value:

Orders below ₹20,000: ₹849 shipping charge
Orders of ₹20,000 or above: Free shipping

Any applicable product-related customisation charge will be shown or communicated before the order is confirmed.

Yes. Our team can help with:

Product information
Sizing
Gold purity
Design selection
Personalisation
Gifting requirements
Budget-related guidance

You can contact us before placing an order if you need assistance.

Our standard order processing and manufacturing time is approximately 12 to 15 working days after order confirmation.

After dispatch, delivery generally takes approximately 4 to 7 days, depending on the delivery location and courier conditions.

No. Tinyfacets currently accepts orders for delivery within India only.

Shipping charges are based on the final order value:

Below ₹20,000: ₹849
₹20,000 or above: Free shipping

Any applicable shipping charge is shown before the order is completed.

Contact Tinyfacets with your order number and registered contact details for production, dispatch, shipping, or delivery updates.

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833

Tinyfacets accepts supported payments through:

UPI
Credit cards
Debit cards
Net banking
Supported wallets
Bank transfer

Online payments are processed through Cashfree.

Cash on Delivery is not available.

Tinyfacets is operated by Shayona Gems, a proprietorship under Sushil Shivrambhai Antiya.

Because Shayona Gems handles payments for Tinyfacets, customers may see Shayona Gems as the merchant or transaction name on their bank, card, UPI, or payment statement.

You may request cancellation within 24 hours of placing the order, provided manufacturing, customisation, or production has not already started.

Once production has started, the order cannot be cancelled.

The same condition applies to personalised and customised orders.

Tinyfacets does not accept general returns for change of mind or personal preference.

A return, repair, replacement, exchange, or refund may be considered if the product received is:

Damaged
Defective
Incorrect
Affected by a verified manufacturing defect

Personalised or customised jewellery is returnable only in case of a verified manufacturing defect, subject to the applicable policy conditions.

Please contact Tinyfacets within 48 hours of delivery.

Please provide:

Order number
Invoice or order details
Clear product photos
Packaging photos
Unboxing video
Details of the issue

Our team will review the information and guide you through the appropriate next steps.

Once approved, Tinyfacets generally processes refunds within 7 working days through the original payment method.

Applicable deductions may apply depending on the reason for the refund and the relevant policy terms.

Yes. Tinyfacets may offer buyback support on eligible jewellery purchased directly from Tinyfacets.

A buyback request can be made immediately after purchase, but final eligibility and value depend on inspection, authentication, invoice verification, gold purity, product condition, applicable market value, and relevant deductions.

The original invoice is mandatory for buyback evaluation.

Making charges are not included in the buyback value.

Handle jewellery carefully and store it in a dry, safe place when not in use.

Avoid unnecessary exposure to: