FAQ's

At Tinyfacets, we know that choosing gold jewellery for kids is a personal decision. Whether you are buying a birthday gift, newborn keepsake, nazariya bracelet, pendant, earrings, ring, necklace or personalized jewellery, this FAQ page will help you understand our products, materials, customisation, pricing, shipping, returns, payments and care instructions.

If you still need help, our support team is always here to guide you.
1. Why Choose Tiny Facets?

Tinyfacets creates thoughtfully designed gold jewellery for kids, made for little gifts, everyday memories and special milestones. Our pieces are lightweight, comfortable, playful and crafted with care so they feel meaningful for both children and families.
2. Is Tinyfacets jewellery hallmarked?

Yes. Tinyfacets gold jewellery is BIS hallmarked, which helps verify the purity of the gold used in each piece. We also provide authentication details or certificates where applicable.
3. What are the different types of jewellery that you can buy on our website?


We have an extensive collection of 9k, 14k, and 18kt gold jewellery for kids. In addition, you can also purchase silver jewellery. Listed below are some of the pieces of jewellery you’ll find among our vast collection:
Bracelets
Collar Pins
Earings
Pendants
Kurta Buttons
Lapel Pins
Nazariyas (Evil-Eye Jewellery)
Neckpieces
Apart from our vast collection of jewellery, you can also order a piece of personalised jewellery tailored for you.
4. Do you make baby jewellery in silver?


Yes, we manufacture both gold and silver jewellery
5. Are pendants available with the chain?


Yes. You can either buy a combo-set of chain and pendant or buy a single pendant which can be customised as per your requirement.
6. What is the price calculation?

Tinyfacets pricing is usually shown per jewellery piece. The final price may depend on gold purity, product weight, design, customisation, stones, craftsmanship and current material costs. The final payable amount is shown or confirmed before order completion.
7. How do I care for my jewellery?

Wipe the jewellery gently with a soft cloth after use. Remove it before swimming, rough play, bathing or exposure to perfumes, heat, chemicals and hot water. Store it safely in a dry jewellery box or pouch.
8. How do I contact customer support?

You can contact Tinyfacets through WhatsApp or phone at +91 8928500833, or email us at facetstiny@gmail.com. For order-related queries, please share your order number for faster support.
9. Do you make personalized jewellery for kids?

Yes. Tinyfacets offers personalised jewellery such as name jewellery, initials, custom pendants, bracelets and design-based pieces. You can share your preferred name, design idea, gold purity, size or inspiration with our team.
10. Which gold purity options are available?

Most Tinyfacets jewellery is available in 9K gold. We can also craft any jewellery design in 14K or 18K gold on request, allowing you to choose the purity that best suits your needs.
11. Can I get help before choosing a product?

Yes. Our team can help you choose jewellery based on the child’s age, occasion, budget, design preference, gold purity and gifting purpose. You can contact us before placing an order.
12. How long does delivery take?

Tinyfacets usually delivers orders within 12–15 working days after order confirmation. Delivery time may vary depending on customisation, location, courier availability, public holidays or festive periods.
13. What are the shipping charges?

Tinyfacets offers free shipping on orders above ₹20,000. A flat shipping charge of ₹849 applies to orders below ₹20,000. Any shipping charges will be shown before order completion.
14. What payment methods do you accept?

Tinyfacets accepts supported payment options such as UPI, credit cards, debit cards, net banking and bank transfer. Available payment options may depend on checkout and order type.
15. Can I cancel my order?

Orders can be cancelled within 24 hours of placing the order, provided customisation or production has not started. Custom-made, engraved, resized or personalised orders cannot be cancelled once production has begun.
16. Can I return or exchange jewellery?

Most Tinyfacets products are customised or made as per order requirements, so returns and exchanges are not accepted unless the product is defective or damaged upon delivery.
17. What should I do if my product arrives damaged?

Please contact Tinyfacets within 48 hours of delivery with your order number, clear product photos, an unboxing video if available, and details of the issue. Our team will review the case and guide you with the next steps.
18. How can I check my order status?

For order status, dispatch updates or expected delivery date, please contact Tinyfacets through the form, email at facetstiny@gmail.com, or WhatsApp/call at +91 8928500833 with your order number and registered contact details.

Still need help?

Our team is here to assist you with any questions.

Chat on WhatsApp +91 89285 00833
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Email Us facetstiny@gmail.com
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Support Hours Mon - Sat: 10 AM to 7 PM
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