Payment Methods

At Tinyfacets, we provide secure and convenient payment options for customers placing orders through our website.

This page explains the payment methods we accept, how online payments are processed, and what to do if you experience a payment-related issue.

1. Accepted Payment Methods

Tinyfacets currently accepts the following payment methods:

  • UPI
  • Credit cards
  • Debit cards
  • Net banking
  • Supported wallets
  • Bank transfer

Available online payment options are displayed during checkout based on the payment provider and method availability.

Cash on Delivery is not available.

2. Online Payment Processing

Online payments on Tinyfacets are processed through Cashfree, our payment gateway provider.

Tinyfacets operates its online store through Shopify, while eligible payment transactions are securely processed through the payment services available at checkout.

Tinyfacets does not store sensitive payment credentials such as:

  • Complete card numbers
  • CVV
  • UPI PIN
  • Card PIN
  • Net banking passwords
  • OTPs

Customers should never share these details with anyone through phone, WhatsApp, email, or social media.

3. UPI Payments

Customers can use supported UPI payment options available during checkout.

Availability may depend on the customer's bank, UPI app, transaction limit, payment provider, or technical conditions at the time of payment.

4. Credit and Debit Cards

Tinyfacets accepts supported credit and debit cards available through the checkout payment options.

Card availability and transaction approval depend on the card issuer, bank, and payment gateway.

5. Net Banking and Wallets

Supported net banking and wallet options may be available at checkout.

The available banks and wallet providers may vary based on Cashfree and the customer's payment account.

6. Bank Transfer

Bank transfer is available for eligible orders.

Before making a bank transfer, please contact Tinyfacets customer support to confirm the correct payment details.

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833

Do not transfer money to any account or payment details that have not been confirmed through Tinyfacets official support.

An order paid through bank transfer is confirmed after the payment has been received and verified.

7. Cash on Delivery

Cash on Delivery is not available for Tinyfacets orders.

Customers must complete payment using one of the accepted prepaid payment methods before the order can be confirmed.

8. Order Total and Shipping Charges

The product price displayed on the Tinyfacets website is the selling price of the product.

Shipping charges are applied according to the final order value:

  • Orders below ₹20,000: ₹849 shipping charge
  • Orders of ₹20,000 or above: Free shipping

Any applicable shipping charge is shown before the order is completed.

Tinyfacets does not charge customers a separate payment gateway fee at checkout.

Customisation or other product-related charges, where applicable, will be communicated or shown before the customer confirms the order.

9. Payment Merchant Name

Tinyfacets is operated by Shayona Gems, a proprietorship under Sushil Shivrambhai Antiya.

Because payments for Tinyfacets are handled as part of the operations of Shayona Gems, customers may see Shayona Gems as the merchant or transaction name on their bank, card, UPI, or payment statement.

This payment name relates to the same business operating Tinyfacets.

10. Payment Confirmation

After a successful online payment and order creation, customers will receive the available order confirmation through the contact details provided during checkout.

Please keep your:

  • Order number
  • Payment confirmation
  • Transaction ID
  • Invoice
  • Relevant payment receipt

for future reference.

For bank transfer orders, confirmation is provided after the payment has been verified by Tinyfacets.

11. Failed Payments

A payment may fail because of factors such as:

  • Bank or card issuer decline
  • UPI or payment gateway interruption
  • Incorrect payment information
  • Network issues
  • Transaction limits
  • Insufficient funds
  • Technical issues

If a payment fails, please check the transaction status before attempting another payment.

12. Amount Debited but Order Not Confirmed

If your payment appears unsuccessful but the amount has been debited from your bank or payment account, please wait up to 2 working days and check your bank statement or payment account again.

In some cases, unsuccessful transactions may be automatically reversed by the bank or payment provider.

If the issue remains unresolved after 2 working days, contact Tinyfacets and provide:

  • Your name
  • Order details, if available
  • Transaction ID
  • Payment method
  • Payment date and amount
  • Relevant payment screenshot or proof

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833

Our team will review the available payment information and guide you with the next steps.

13. Duplicate Payments

If you accidentally make more than one payment for the same order, please contact Tinyfacets as soon as possible.

Provide the relevant transaction details so our team can verify the duplicate payment.

If a refund is approved, it will be processed according to the applicable Refund Policy.

14. Refunds and Payment-Related Charges

Approved refunds are generally processed within 7 working days through the original payment method.

Tinyfacets does not add a separate payment gateway fee to the customer's order at checkout.

However, in the case of an approved refund or cancellation, applicable deductions may include payment gateway fees, shipping charges, customisation fees, or making charges depending on the reason for the refund and the relevant policy terms.

For complete details, please refer to our Refund Policy.

15. Payment Safety

For your security:

  • Make payments only through the Tinyfacets website or payment details confirmed by Tinyfacets support
  • Never share your OTP
  • Never share your CVV
  • Never share your UPI PIN
  • Never share card or banking passwords
  • Verify any unexpected payment request before transferring money

If you receive a suspicious payment request claiming to be from Tinyfacets, please contact our support team before making any payment.

16. Payment Support

For payment, transaction, bank transfer, duplicate payment, or order confirmation assistance, contact:

Tinyfacets Customer Support

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM

17. Business Information

Tinyfacets is operated by Shayona Gems, a proprietorship under Sushil Shivrambhai Antiya.

Trade Name / Operating Business: Shayona Gems
Legal Proprietor: Sushil Shivrambhai Antiya
GSTIN: 27BBBPA1107R1ZU

Registered Business Address:
B/501, Sailesh Apartment
Subhash Lane, Malad - E
Mumbai, Mumbai Suburban
Maharashtra - 400097
India

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833

Payment FAQs

What payment methods does Tinyfacets accept?

Tinyfacets accepts UPI, supported credit cards, debit cards, net banking, wallets, and bank transfer.

Which payment gateway does Tinyfacets use?

Online payments are processed through Cashfree.

Is Cash on Delivery available?

No. Cash on Delivery is not available.

Does Tinyfacets charge a payment gateway fee?

No separate payment gateway fee is added to the customer's order at checkout.

Applicable payment-related charges may, however, form part of refund or cancellation deductions where relevant under our Refund Policy.

Why does Shayona Gems appear on my payment statement?

Tinyfacets is operated by Shayona Gems, a proprietorship under Sushil Shivrambhai Antiya. Because Shayona Gems handles payments for Tinyfacets, the name Shayona Gems may appear as the merchant or transaction name on your payment statement.

What should I do if payment is debited but my order is not confirmed?

Wait up to 2 working days and check your bank or payment account statement.

If the issue remains unresolved, contact Tinyfacets with your payment and transaction details.

Can I pay by bank transfer?

Yes. Bank transfer is available for eligible orders. Please contact Tinyfacets before transferring money so our team can confirm the correct payment details.

How long does an approved refund take?

Approved refunds are generally processed within 7 working days through the original payment method.

Where can I contact Tinyfacets for payment support?

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833

Payment FAQs

What payment methods does Tinyfacets accept?

Tinyfacets accepts UPI, supported credit cards, debit cards, net banking, wallets, and bank transfer.
Which payment gateway does Tinyfacets use?

Online payments are processed through Cashfree.
Is Cash on Delivery available?

No. Cash on Delivery is not available.
Does Tinyfacets charge a payment gateway fee?

No separate payment gateway fee is added to the customer's order at checkout.

Applicable payment-related charges may, however, form part of refund or cancellation deductions where relevant under our Refund Policy.
Why does Shayona Gems appear on my payment statement?

Tinyfacets is operated by Shayona Gems, a proprietorship under Sushil Shivrambhai Antiya. Because Shayona Gems handles payments for Tinyfacets, the name Shayona Gems may appear as the merchant or transaction name on your payment statement.
What should I do if payment is debited but my order is not confirmed?

Wait up to 2 working days and check your bank or payment account statement.

If the issue remains unresolved, contact Tinyfacets with your payment and transaction details.
Can I pay by bank transfer?

Yes. Bank transfer is available for eligible orders. Please contact Tinyfacets before transferring money so our team can confirm the correct payment details.
How long does an approved refund take?

Approved refunds are generally processed within 7 working days through the original payment method.
Where can I contact Tinyfacets for payment support?

Email: facetstiny@gmail.com
 Phone / WhatsApp: +91 89285 00833