Buyback and Cancellation Policy
Last updated: July 1, 2026
At Tinyfacets, we aim to keep our policies clear, fair, and transparent for every customer.
This Buyback and Cancellation Policy explains how buyback eligibility, product inspection, cancellation requests, damaged product concerns, and refund timelines work for Tinyfacets kids’ gold jewellery, personalised jewellery, and made-to-order pieces.
Tinyfacets is a kids’ gold jewellery brand operated by SUSHIL SHIVRAMBHAI ANTIYA under the trade name Shayona Gems.
1. Business Information
Brand Name: Tinyfacets
Legal Entity: SUSHIL SHIVRAMBHAI ANTIYA
Trade Name: Shayona Gems
Address: B/501, Sailesh Apartment, Subhash Lane, Malad - E, Mumbai, Mumbai Suburban, Maharashtra, 400097, India
Email: facetstiny@gmail.com
Phone/WhatsApp: +91 8928500833
2. About This Policy
This policy applies to eligible products purchased directly from Tinyfacets.
It covers buyback evaluation, cancellation requests, refund timelines, damaged or defective product concerns, and customer support for order-related issues.
Buyback is not automatically available on every product. Eligibility depends on product type, product condition, original invoice, inspection, authentication, and the terms mentioned in this policy.
3. Buyback Policy
Tinyfacets may offer buyback support on eligible jewellery purchased directly from our website.
Buyback is subject to product eligibility, inspection, authentication, invoice verification, gold purity verification, product condition, and applicable deductions.
Buyback should not be understood as an investment promise, guaranteed resale value, financial return, or fixed future price.
The final buyback decision and value will be shared only after the Tinyfacets team reviews and inspects the product.
4. Buyback Eligibility
Buyback may be applicable only on eligible products purchased directly from Tinyfacets.
To request a buyback evaluation, the customer must provide the original invoice.
The product must pass quality inspection and authentication by the Tinyfacets team.
The jewellery should be in acceptable condition and should not be heavily damaged, altered, repaired by an unauthorised third party, or missing important parts.
Customized, engraved, resized, personalised, modified, or altered jewellery pieces may not qualify for buyback.
Tinyfacets reserves the right to accept or reject any buyback request after inspection and verification.
5. Products That May Not Qualify for Buyback
Buyback may not be available for:
Customized jewellery
Personalised name jewellery
Engraved jewellery
Resized jewellery
Altered or modified jewellery
Heavily damaged jewellery
Jewellery repaired by an unauthorised third party
Products without original invoice
Products with missing parts, stones, tags, certificates, or important details
Products that do not pass inspection or authentication
6. Buyback Value Calculation
The final buyback value will be calculated only after inspection and authentication.
The gold value may be considered based on the applicable market gold rate on the day of evaluation.
Deductions may apply towards making charges, stone value, wear and tear, damage, missing parts, taxes, payment charges, inspection-related costs, and other applicable costs.
The final buyback value may be lower than the original purchase price.
The final value will be communicated to the customer after product inspection and authentication.
7. Buyback Request Process
To request a buyback evaluation, please contact Tinyfacets support with the required details.
You may be asked to share:
Order number
Original invoice
Product photos
Product details
Reason for buyback request
Any certificates, tags, or packaging available with the product
Email: facetstiny@gmail.com
Phone/WhatsApp: +91 8928500833
Our team will review the request and guide you with the next steps.
8. Product Inspection for Buyback
After receiving a buyback request, Tinyfacets may ask the customer to share product photos, invoice details, product condition details, and any other required information.
If further review is needed, the product may need to be physically inspected by the Tinyfacets team.
The inspection may check product authenticity, gold purity, product condition, damage, wear and tear, missing parts, stone details, customization, and invoice match.
The final buyback approval and value will be confirmed only after inspection.
9. Buyback Payment
If the buyback request is approved and the customer accepts the final buyback value, payment will be processed through an approved payment method.
The payment timeline may depend on internal approval, bank processing time, payment method, and verification requirements.
Tinyfacets may request identity, invoice, or bank details before processing approved buyback payment.
10. Cancellation Policy
Cancellation requests for online orders must be made within 24 hours of placing the order.
Cancellation is possible only if design work, sourcing, customization, resizing, engraving, or production has not started.
Once an order has moved to design, sourcing, customization, production, packing, dispatch, or delivery, cancellation may not be possible.
If a cancellation request is approved within the allowed timeline, the refund will be processed as per the applicable refund terms.
11. Custom and Personalised Order Cancellation
Customized, engraved, personalised, resized, modified, or made-to-order jewellery cannot be cancelled once design work, sourcing, customization, or production has started.
Customers are responsible for checking all customization details before confirming the order.
This includes name spelling, initials, size, gold purity, product details, design reference, and any special instruction shared with Tinyfacets.
Once customer-approved customization work begins, cancellation may not be accepted.
12. Non-Cancellable Orders
Cancellation may not be possible for:
Customized jewellery
Personalised name jewellery
Engraved jewellery
Resized jewellery
Made-to-order pieces
Orders already moved to design or sourcing
Orders already moved to production
Orders already packed
Orders already dispatched
Orders already delivered
Orders where customization details were approved by the customer
13. Refund Timeline for Approved Cancellations
If a cancellation request is approved, the refund is usually processed within 5 to 10 business days.
The actual refund time may depend on the bank, payment gateway, UPI provider, card provider, or payment method used during purchase.
Refunds may be processed to the original payment method or another approved method where applicable.
Shipping charges, handling charges, customization charges, payment gateway charges, or other service charges may be non-refundable unless the cancellation is due to an error from Tinyfacets.
14. Damaged or Defective Product
If your product arrives damaged or defective, please contact Tinyfacets within 48 hours of delivery.
You may be asked to share:
Order number
Clear product photos
Packaging photos
Unboxing video, if available
Invoice or order confirmation details
Description of the issue
Phone/WhatsApp: +91 8928500833
After review, Tinyfacets may offer repair, replacement, exchange, refund, or another suitable resolution depending on the product condition and issue.
15. Conditions for Damaged Product Review
A damaged or defective product request must be raised within 48 hours of delivery.
The product must be unused and kept in its original condition.
The customer may need to keep the original packaging, invoice, tags, certificates, and any accessories provided with the order.
Tinyfacets reserves the right to reject a request if the product appears used, mishandled, damaged after delivery, altered, reported late, or returned without required proof.
16. Cases Not Eligible for Refund or Cancellation
Refunds, cancellations, replacements, or exchanges may not be accepted in the following cases:
Change of mind after purchase
Wrong size selected by the customer
Wrong customization details approved by the customer
Personal preference after receiving the product
Minor handmade variations
Slight colour or finish difference due to screen or lighting
Products damaged due to misuse or mishandling
Products damaged after delivery
Customized or personalised products after work has started
Requests raised after the allowed timeline
17. Customer Responsibilities
Customers are responsible for reviewing product details, pricing, size, gold purity, customization details, spelling, initials, shipping details, cancellation terms, and buyback eligibility before placing an order.
Customers should keep the original invoice, certificates, packaging, and order confirmation details safely.
For buyback, cancellation, refund, or damaged product support, customers should contact Tinyfacets within the required timeline and provide accurate order details.
18. Important Buyback Note
Buyback is offered only as a support policy on eligible products.
It does not guarantee future value, resale value, investment return, or fixed buyback price.
The final buyback decision depends on product eligibility, invoice verification, inspection, authentication, product condition, applicable gold rate, and deductions.
19. Contact for Buyback or Cancellation Support
For buyback, cancellation, refund, or damaged product-related support, please contact Tinyfacets before taking any further action.
Email: facetstiny@gmail.com
Phone/WhatsApp: +91 8928500833
Please keep your order number and invoice details ready for faster support.
