Shipping, Returns and Refunds Policy

Last updated: July 1, 2026

At Tinyfacets, we aim to deliver your kids’ gold jewellery safely, carefully, and on time.

Whether you order kids’ gold earrings, bracelets, nazariya bracelets, pendants, rings, necklaces, name jewellery, or personalized gold jewellery, every piece is checked and packed with care before dispatch.

Tinyfacets is a kids’ gold jewellery brand operated by SUSHIL SHIVRAMBHAI ANTIYA under the trade name Shayona Gems.

1. Order Processing

Once your order is confirmed, our team begins processing your jewellery order.

Most Tinyfacets products are made, customized, personalized, resized, or prepared as per order requirements. Because of this, order processing may take time before dispatch.

For customized or personalized jewellery, our team may contact you to confirm design details, name spelling, size, initials, product details, or other order requirements before production begins.

2. Delivery Timeline

Tinyfacets usually delivers orders within 12–15 working days after order confirmation.

Delivery timelines may vary depending on product customization, product availability, delivery location, courier availability, public holidays, festivals, weather conditions, logistics delays, or events beyond our control.

Any delivery timeline shared before or after order confirmation is an estimate and may vary slightly based on the product and location.

3. Shipping Partners

Tinyfacets ships orders through trusted logistics and courier providers across India.

We choose shipping partners based on delivery location, order type, product safety, service availability, and logistics support.

Once your order is dispatched, delivery timelines may depend on the courier partner and delivery location.

4. Shipping Charges

Shipping charges are based on your final order value.

Free shipping is available on orders above ₹20,000.

A flat shipping charge of ₹849 applies to orders below ₹20,000.

Any applicable shipping charges will be shown at checkout or communicated before order confirmation wherever applicable.

5. Delivery Areas

Tinyfacets ships across serviceable locations in India.

Delivery availability may depend on courier service coverage, product type, delivery address, PIN code, and logistics conditions.

If you want to check delivery availability or expected delivery timeline for your location before ordering, you can contact the Tinyfacets team on WhatsApp.

Phone/WhatsApp: +91 8928500833

6. Order Status and Delivery Updates

For order status, dispatch updates, expected delivery date, or delivery-related questions, you can contact the Tinyfacets team on WhatsApp with your order number.

Phone/WhatsApp: +91 8928500833

Our team will check your order details and share the latest available update with you.

7. Delivery Responsibility

Customers are responsible for providing accurate name, phone number, email address, shipping address, billing address, PIN code, and delivery instructions.

Tinyfacets will not be responsible for delivery delays, failed delivery attempts, return-to-origin issues, or additional charges caused by incorrect or incomplete customer details.

If a package is returned due to incorrect address, customer unavailability, failed delivery attempts, or courier restrictions, re-shipping charges may apply.

8. Product Check Before Shipping

Each Tinyfacets product is checked before shipping to ensure product quality, finishing, packaging, and order accuracy.

We aim to deliver the same certified product quality as shown and described on the product page.

Slight variations in colour, finish, print, size, polish, design, or handmade detailing may occur due to the handmade or customized nature of jewellery. These natural variations are not considered defects.

9. Returns and Exchanges

Most Tinyfacets products are customized, personalized, resized, or made as per order requirements.

Because of this, we do not accept returns or exchanges for reasons such as change of mind, wrong size selected by the customer, personal preference, minor handmade variations, or customization approved by the customer.

Custom-made, personalized, engraved, resized, modified, or made-to-order jewellery is non-returnable and non-exchangeable unless the product is defective or damaged upon delivery.

10. Damaged or Defective Product

Refunds, replacements, repairs, or exchanges are considered only if the product is defective or damaged upon delivery.

If you receive a damaged or defective product, please contact Tinyfacets within 48 hours of delivery.

You may be asked to share:

Order number

Clear product photos

Packaging photos

Unboxing video, if available

Short description of the issue

Invoice or order confirmation details

Phone/WhatsApp: +91 8928500833

Once our team reviews the issue, we will guide you with the next steps.

11. Conditions for Return or Refund Review

A return, replacement, repair, exchange, or refund request may be reviewed only if the product is unused and reported within the required timeline.

The product must be kept in its original condition with original packaging, invoice, tags, certificates, and any accessories provided with the order, wherever applicable.

Tinyfacets reserves the right to reject a request if the product appears used, mishandled, altered, damaged after delivery, reported late, or returned without required proof.

12. Non-Returnable Cases

Returns, exchanges, refunds, or replacements are not accepted in the following cases:

Change of mind after purchase

Wrong size selected by the customer

Wrong customization details approved by the customer

Personal preference after receiving the product

Minor handmade variations

Slight colour or finish difference due to screen or lighting

Products damaged due to misuse or mishandling

Products damaged after delivery

Customized, personalized, engraved, resized, or made-to-order products, unless damaged or defective upon delivery

Requests raised after 48 hours of delivery for damaged or defective products

13. Refund Timeline

If your refund request is approved, the refund will be processed to the original payment method or another approved method as applicable.

Refund processing time may vary depending on the payment provider, bank, or payment method used during purchase.

Shipping charges, handling charges, payment gateway charges, customization charges, or other service charges may be non-refundable unless the issue is due to an error from Tinyfacets.

For refund status updates, you can contact the Tinyfacets team on WhatsApp with your order number.

Phone/WhatsApp: +91 8928500833

14. Replacement, Repair, or Exchange

After reviewing a damaged or defective product concern, Tinyfacets may offer repair, replacement, exchange, refund, or another suitable solution depending on the product condition and issue.

The final decision will depend on product inspection, issue verification, product availability, customization status, and order details.

If a replacement product is approved, the timeline may vary based on product availability, customization, production time, and delivery location.

15. Cancellation Before Dispatch

Cancellation requests for online orders must be made within 24 hours of placing the order.

Custom-made, personalized, engraved, resized, modified, or made-to-order jewellery cannot be cancelled once design work, sourcing, customization, or production has started.

If cancellation is approved, the refund will be processed as per the applicable refund terms.

16. Shipping Support

For any shipping-related questions, delivery updates, address-related help, return concerns, refund status, or damaged product support, you can contact Tinyfacets.

Email: facetstiny@gmail.com

Phone/WhatsApp: +91 8928500833

Please keep your order number ready when contacting us for faster support.

17. Important Customer Note

Please check product details, size, gold purity, customization details, delivery timeline, shipping charges, return conditions, and cancellation terms before placing your order.

For bracelets, kada, rings, necklaces, or personalized jewellery, you can contact Tinyfacets support before ordering if you need size guidance or product clarification.

Phone/WhatsApp: +91 8928500833

18. Business Information

Tinyfacets is a kids’ gold jewellery brand operated by SUSHIL SHIVRAMBHAI ANTIYA under the trade name Shayona Gems.

Address: B/501, Sailesh Apartment, Subhash Lane, Malad - E, Mumbai, Mumbai Suburban, Maharashtra, 400097, India

Email: facetstiny@gmail.com

Phone/WhatsApp: +91 8928500833

19. Shipping FAQs

How long does Tinyfacets take to deliver an order?

Tinyfacets usually delivers orders within 12–15 working days after order confirmation.

Does Tinyfacets offer free shipping?

Yes. Free shipping is available on orders above ₹20,000.

What is the shipping charge for orders below ₹20,000?

A flat shipping charge of ₹849 applies to orders below ₹20,000.

Are shipping charges shown before payment?

Yes. Any applicable shipping charges are shown at checkout or communicated before order confirmation wherever applicable.

Can I check the expected delivery time before ordering?

Yes. You can WhatsApp Tinyfacets at +91 8928500833 before placing your order to check the expected delivery timeline for a specific product or location.

Can I return or exchange customized jewellery?

No. Since most Tinyfacets products are customized or made as per order requirements, returns and exchanges are not accepted unless the product is defective or damaged upon delivery.

What should I do if my product arrives damaged?

If your product arrives damaged, please WhatsApp Tinyfacets within 48 hours of delivery at +91 8928500833 with your order number, clear product photos, packaging photos, unboxing video if available, and issue details.

How can I check my order status?

For order status, dispatch updates, or expected delivery date, please WhatsApp Tinyfacets at +91 8928500833 with your order number. Our team will check and share the latest available update with you.

Are delivery timelines guaranteed?

Delivery timelines are estimates and may vary depending on product customization, delivery location, courier availability, public holidays, festivals, logistics delays, or events beyond our control.