Return Policy

Last Updated: August 20, 2026

At Tinyfacets, we want customers to clearly understand when a product can be returned and how an eligible return request is handled.

Tinyfacets does not accept general returns for change of mind or personal preference. Returns are considered only in the specific circumstances explained below.

1. When Is a Product Eligible for Return?

A return may be considered if the product received is:

  • Damaged upon delivery
  • Defective
  • Incorrect compared with the confirmed order
  • Affected by a verified manufacturing defect

All return requests are subject to review and verification by the Tinyfacets team.

Receiving approval to submit a product for return does not automatically guarantee a refund. After review or inspection, the appropriate resolution may be a repair, replacement, exchange, or refund depending on the verified issue.

2. Return Request Timeline

If you receive an eligible damaged, defective, or incorrect product, you must contact Tinyfacets within 48 hours of delivery.

Requests submitted after 48 hours may not be eligible for return under this policy.

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833

Please contact us before attempting to return or send any jewellery.

3. Information Required for a Return Request

To review your request, please provide:

  • Order number
  • Invoice or order details
  • Clear photos of the product
  • Clear photos of the packaging
  • Unboxing video
  • Description of the issue

Please keep the product, packaging, invoice, jewellery certificate, and any other items received with the order until your request has been reviewed.

4. Product Condition for Return

An eligible product should:

  • Remain unused
  • Remain in its original condition
  • Not have been altered or modified after delivery
  • Not have been repaired by the customer or another party
  • Be kept with its original packaging
  • Be returned with the applicable invoice, jewellery certificate, and accessories supplied with the order

Tinyfacets may decline a return request where the product has been used, altered, mishandled, damaged after delivery, repaired by a third party, or returned without the information reasonably required to verify the issue.

5. Personalised and Customised Jewellery

Personalised, customised, engraved, resized, modified, or made-to-order jewellery is not eligible for a general return.

Such jewellery may be considered for return only in case of a verified manufacturing defect, subject to inspection and the conditions of this policy.

Customers are responsible for reviewing and confirming customisation details before production, including:

  • Name spelling
  • Initials
  • Size
  • Design details
  • Gold purity
  • Other approved personalisation instructions

A return will not be accepted because the customer later changes their preference regarding previously approved customisation details.

6. Non-Returnable Cases

Returns are not accepted for:

  • Change of mind
  • Personal preference
  • Wrong size selected by the customer
  • Incorrect personalisation information approved by the customer
  • Minor handcrafted variations
  • Slight differences caused by screen display, photography, or lighting
  • Damage caused by misuse or mishandling
  • Damage occurring after successful delivery
  • Products that have been used
  • Products altered or modified after delivery
  • Products repaired by an unauthorised third party
  • Personalised or customised jewellery without a verified manufacturing defect
  • Eligible product issues reported after the required 48-hour period

7. How the Return Process Works

If you believe your product is eligible for return:

  1. Contact Tinyfacets within 48 hours of delivery.
  2. Provide the required order details, photos, packaging photos, unboxing video, and issue description.
  3. Our team will review the information provided.
  4. If further verification is required, we may arrange for the product to be collected and inspected.
  5. After inspection, Tinyfacets will confirm the appropriate resolution.

Please do not send jewellery to our registered business address without receiving return instructions from Tinyfacets.

8. Return Collection

For an approved return case, Tinyfacets will coordinate collection of the product from the customer.

The collection process and any applicable return shipping charges will depend on the circumstances of the case.

Customers should keep the jewellery safely packed and available for collection according to the instructions provided by our support team.

9. Product Inspection

A returned product may be inspected to verify:

  • Product condition
  • Reported damage or defect
  • Manufacturing defect
  • Product and order match
  • Signs of use or alteration
  • Jewellery certificate and invoice details
  • Packaging and supplied items

The final resolution will be determined after the available evidence and, where required, the returned product have been reviewed.

10. Available Resolutions

For an approved product issue, Tinyfacets may provide one of the following resolutions depending on the circumstances:

  • Repair
  • Replacement
  • Exchange
  • Refund

The appropriate resolution will depend on the verified issue, product condition, product availability, customisation status, and inspection results.

If a repair or replacement requires additional production time, the expected timeline will be communicated to the customer.

11. Refunds After an Approved Return

Where a refund is approved after a return, Tinyfacets generally processes the refund within 7 working days through the original payment method.

Depending on the circumstances and applicable policy terms, deductions may include:

  • Shipping charges
  • Payment gateway fees
  • Customisation fees
  • Making charges

For complete refund eligibility, processing, deductions, and payment information, please refer to our Refund Policy.

12. Incorrect Product Received

If the product delivered does not match the confirmed order, contact Tinyfacets within 48 hours of delivery.

Please provide the required order details, photos, packaging photos, and unboxing video.

Our team will verify the order and guide you through the appropriate resolution.

13. Damaged During Transit

If your product or shipment appears to have been damaged during transit, contact Tinyfacets within 48 hours of delivery.

Please retain the original outer packaging and provide clear photos and an unboxing video so that the shipment condition can be reviewed.

Tinyfacets will assist with the case and coordinate the appropriate next steps after verification.

14. Return Support

For return-related questions or to report an eligible product issue, contact:

Tinyfacets Customer Support

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM

Please keep your order number ready when contacting our team.

15. Business Information

Tinyfacets is operated by Shayona Gems, a proprietorship under Sushil Shivrambhai Antiya.

Trade Name / Operating Business: Shayona Gems
Legal Proprietor: Sushil Shivrambhai Antiya
GSTIN: 27BBBPA1107R1ZU

Registered Business Address:
B/501, Sailesh Apartment
Subhash Lane, Malad - E
Mumbai, Mumbai Suburban
Maharashtra - 400097
India

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833

Return Policy FAQs

Does Tinyfacets accept returns for change of mind?

No. Tinyfacets does not accept returns for change of mind or personal preference.

When can I return a Tinyfacets product?

A return may be considered if the product is received damaged, defective, incorrect, or has a verified manufacturing defect, subject to the conditions of this policy.

How quickly do I need to report an issue?

Eligible product issues must be reported within 48 hours of delivery.

What do I need to provide for a return request?

Please provide your order number, invoice or order details, clear product photos, packaging photos, an unboxing video, and details of the issue.

Can personalised or customised jewellery be returned?

Personalised or customised jewellery is not generally returnable. It may be considered for return only in case of a verified manufacturing defect.

Who arranges collection of an approved return?

Tinyfacets coordinates collection of the product for an approved return case.

Do I have to pay return shipping charges?

Return shipping or collection charges depend on the circumstances of the case and will be communicated during the return process.

What happens after Tinyfacets receives the returned jewellery?

The product may be inspected and verified. Depending on the issue and inspection results, Tinyfacets may offer a repair, replacement, exchange, or refund.

How long does an approved refund take?

Once a refund is approved, it is generally processed within 7 working days through the original payment method.

Where can I request a return?

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833