Privacy Policy

Last Updated: August 20, 2026

Tinyfacets respects the privacy of customers and visitors who use our website, place an order, contact our support team, or otherwise interact with us.

This Privacy Policy explains what personal information we collect, how we use it, when it may be shared with service providers, and the choices available to you regarding your information.

Tinyfacets is a children’s jewellery brand founded by Amisha Patel and operated by Shayona Gems, a proprietorship under Sushil Shivrambhai Antiya.

For the operation of Tinyfacets, Shayona Gems is the business responsible for handling customer information, subject to the independent or service-provider roles of platforms and providers such as Shopify and Cashfree.

1. Information We May Collect

Depending on how you interact with Tinyfacets, we may collect the following information.

Contact Information

This may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • PIN code

Order and Transaction Information

This may include:

  • Products viewed or purchased
  • Order number
  • Order value
  • Shipping information
  • Payment status
  • Transaction reference
  • Returns, refunds, cancellations, or buyback requests
  • Previous order information

Personalisation Information

If you request personalised or customised jewellery, we may collect information necessary to complete the order, such as:

  • Names
  • Initials
  • Size
  • Design preferences
  • Customisation instructions

Please provide only the information required to complete your jewellery order.

Customer Support Information

We may collect information you provide when contacting us through:

  • Contact forms
  • Email
  • Phone
  • WhatsApp
  • Other customer support channels

This may include messages, order details, photos, videos, invoices, or other information required to assist with your request.

Device and Website Usage Information

When you use our website, certain information may be collected automatically through Shopify, cookies, analytics tools, and similar technologies.

This may include:

  • IP address
  • Browser type
  • Device information
  • Website activity
  • Pages visited
  • Approximate location based on technical information
  • Referral source
  • Interaction with website features

2. Payment Information

Online payments on Tinyfacets are processed through Cashfree and the payment services available through our Shopify-powered checkout.

Tinyfacets may receive payment-related information such as:

  • Payment status
  • Amount paid
  • Transaction reference
  • Payment method
  • Refund status

Sensitive payment credentials are processed by authorised payment providers.

Tinyfacets does not intentionally store sensitive authentication information such as:

  • Complete card numbers
  • CVV
  • UPI PIN
  • Card PIN
  • Net banking passwords
  • OTPs

If you choose an approved bank transfer, information required to verify and manage that transaction may also be processed by Tinyfacets and Shayona Gems.

3. How We Collect Information

We may collect personal information:

  • Directly from you when you place an order
  • When you submit a form
  • When you request personalisation or customisation
  • When you contact customer support
  • When you request a return, refund, cancellation, or buyback
  • Automatically when you use our website
  • Through Shopify and other service providers used to operate our store
  • Through payment, shipping, analytics, advertising, and communication services used by Tinyfacets

4. How We Use Your Information

We may use personal information to:

  • Process and manage orders
  • Process and verify payments
  • Manufacture or personalise jewellery
  • Arrange shipping and delivery
  • Provide order and delivery updates
  • Provide customer support
  • Handle returns, refunds, cancellations, and buyback requests
  • Respond to questions and complaints
  • Prevent fraud and suspicious transactions
  • Maintain website security
  • Improve our website and customer experience
  • Analyse website usage and performance
  • Maintain business, tax, transaction, and accounting records
  • Comply with applicable legal requirements
  • Protect our customers, business, and legal rights

We use personal information only for purposes connected with our business operations or other purposes permitted under applicable law.

5. Marketing and Advertising

Tinyfacets does not currently send regular promotional email, WhatsApp, or SMS marketing campaigns.

If we introduce direct marketing communications in the future, we may use contact information for promotional communication where you have provided appropriate consent or where otherwise permitted by applicable law.

Customers will be given an appropriate method to stop receiving promotional communications.

We may use analytics and advertising services, including Google and Meta services where enabled, to understand website activity, measure advertising performance, and promote Tinyfacets.

These services may use cookies, pixels, or similar technologies according to their own privacy practices and applicable consent requirements.

6. How We Share Personal Information

We do not disclose customer information except where reasonably required to operate Tinyfacets, provide our services, comply with law, or protect legitimate business and customer interests.

Information may be shared with the following categories of service providers.

Shopify

Our online store is powered by Shopify.

Shopify processes certain customer, order, device, website usage, and transaction-related information to provide and operate the ecommerce platform.

Payment Providers

Payment and transaction information may be processed by Cashfree, banks, card networks, UPI providers, and other payment-related service providers involved in completing or refunding a transaction.

Courier and Logistics Providers

We may share necessary information such as your name, phone number, address, and order delivery details with courier and logistics providers to fulfil and deliver your order.

Communication Providers

Where required for customer support or order communication, information may be processed through communication services such as WhatsApp, email, phone, or related providers.

Analytics and Advertising Providers

Where enabled, information about website activity may be processed through analytics and advertising services, including Google and Meta services.

Professional, Legal, or Government Authorities

Information may be disclosed where reasonably required for:

  • Legal compliance
  • Tax or accounting requirements
  • Fraud investigation
  • Court or government requests
  • Enforcement of our policies
  • Protection of our legal rights or the rights of customers

We do not sell customer contact information as a standalone database to third parties.

7. Relationship With Shopify

Tinyfacets uses Shopify to host and operate its ecommerce website.

When you browse our website or place an order, certain information is transmitted to and processed by Shopify to provide the ecommerce services used by Tinyfacets.

Shopify may also process certain information independently according to its own privacy practices and the Shopify services enabled on our store.

Customers can learn more about Shopify’s privacy practices through Shopify’s official privacy information and privacy controls.

8. Cookies and Similar Technologies

Tinyfacets, Shopify, and service providers used on our website may use cookies, pixels, and similar technologies.

These technologies may be used to:

  • Keep the website functioning
  • Remember user preferences
  • Maintain shopping cart functions
  • Support checkout
  • Understand website traffic
  • Measure website performance
  • Detect fraud or security issues
  • Measure advertising performance
  • Support relevant advertising where enabled

You can manage cookies through your browser settings and through any privacy or consent controls made available on our website.

Disabling certain cookies may affect how some website features function.

9. Children’s Privacy

Tinyfacets sells jewellery designed for children, but our website, checkout, and purchasing services are intended for adults.

Customers placing orders must be at least 18 years old.

We do not knowingly seek to collect personal information directly from children for the purpose of creating customer accounts or completing purchases.

A parent, guardian, or adult purchaser may provide limited information, such as a child’s name or initials, when necessary for personalised jewellery.

Such information will be used for the requested order and related customer support in accordance with applicable law.

If you believe a child has directly provided personal information to us without appropriate authorisation, please contact us so that we can review the matter and take appropriate action.

10. Data Security

We take reasonable steps to protect personal information used in connection with Tinyfacets.

Our website is hosted through Shopify, and payment transactions are processed through authorised payment providers such as Cashfree.

However, no website, network, storage system, or method of electronic transmission can be guaranteed to be completely secure.

Customers should not send passwords, OTPs, CVV numbers, UPI PINs, or other sensitive payment credentials through email, WhatsApp, phone, or contact forms.

11. Data Retention

We retain personal information only for as long as reasonably required for the purpose for which it was collected or where retention is necessary for:

  • Order fulfilment
  • Customer support
  • Returns and refunds
  • Buyback requests
  • Fraud prevention
  • Accounting and taxation
  • Record keeping
  • Dispute resolution
  • Legal and regulatory requirements

Different types of information may be retained for different periods.

Information processed by Shopify, Cashfree, courier providers, analytics providers, or other third parties may also be retained according to their applicable policies and legal obligations.

12. Your Privacy Rights

Depending on applicable law and the circumstances, you may request to:

  • Access personal information we maintain about you
  • Correct inaccurate or incomplete information
  • Request deletion of eligible personal information
  • Withdraw consent where processing is based on consent
  • Raise a question or complaint about how your information is handled
  • Opt out of eligible promotional communications

Certain requests may be limited where we are required to retain information for legal, transaction, tax, fraud-prevention, dispute, or other lawful purposes.

We may ask for reasonable information to verify your identity before processing a privacy request.

To make a request, contact us using the details provided below.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, payment services, or social media services.

Tinyfacets does not control the independent privacy practices of third-party websites or services.

If you leave our website or use a third-party service, we recommend reviewing that provider’s privacy policy before providing personal information.

14. Processing Outside India

Tinyfacets currently accepts orders for delivery within India.

However, Shopify and some technology, analytics, communication, payment, or service providers may process or store information using infrastructure located outside India.

Where information is processed outside India, such processing is subject to applicable legal requirements and the privacy and security practices of the relevant service provider.

15. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in:

  • Our business operations
  • Website functionality
  • Payment services
  • Shipping or customer support
  • Technology and service providers
  • Privacy practices
  • Applicable legal requirements

Any revised version will be published on this page with an updated "Last Updated" date.

16. Privacy Questions and Requests

For questions about this Privacy Policy, the personal information we process, or a privacy-related request or complaint, please contact:

Tinyfacets Customer Support

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM

17. Business Information

Tinyfacets is operated by Shayona Gems, a proprietorship under Sushil Shivrambhai Antiya.

Brand Name: Tinyfacets
Founder: Amisha Patel
Trade Name / Operating Business: Shayona Gems
Legal Proprietor: Sushil Shivrambhai Antiya
Business Type: Proprietorship
GSTIN: 27BBBPA1107R1ZU

Registered Business Address:
B/501, Sailesh Apartment
Subhash Lane, Malad - E
Mumbai, Mumbai Suburban
Maharashtra - 400097
India

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833