Refund Policy

Last updated: August 20, 2026

At Tinyfacets, we aim to keep our refund process clear and transparent.

This policy explains when a refund may be considered, how requests are reviewed, what customers need to provide, and how approved refunds are processed.

1. Refund Eligibility

A refund may be considered in the following situations:

  • The product is received damaged
  • The product is received defective
  • The wrong product is delivered
  • The product has a verified manufacturing defect
  • An eligible cancellation request is approved
  • Tinyfacets cancels an order after payment
  • Another issue is reviewed and approved by the Tinyfacets team

All refund requests are subject to verification of the order details, product condition, supporting proof, and applicable policy terms.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Tinyfacets within 48 hours of delivery.

Please provide:

  • Order number
  • Invoice or order details
  • Clear photos of the product
  • Photos of the packaging
  • Unboxing video
  • Description of the issue

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833

After reviewing the issue, Tinyfacets may offer a repair, replacement, exchange, refund, or another suitable resolution depending on the verified issue and product condition.

3. Personalised, Customised, and Made-to-Order Jewellery

Personalised, customised, engraved, resized, modified, or made-to-order jewellery is not eligible for a general return or refund.

Such products may be considered for a return or refund only in case of a verified manufacturing defect, subject to the conditions of this policy.

Customers are responsible for confirming all relevant details before production, including:

  • Name spelling
  • Initials
  • Size
  • Gold purity
  • Product details
  • Design requirements
  • Other approved customisation instructions

Once manufacturing, customisation, or production has started, the order cannot be cancelled unless Tinyfacets approves an exception.

4. Non-Refundable Cases

Refunds are not available in the following situations:

  • Change of mind
  • Personal preference after receiving the product
  • Wrong size selected by the customer
  • Incorrect personalisation details approved by the customer
  • Minor handmade variations
  • Slight differences in colour, finish, polish, or appearance caused by screen display, lighting, or handcrafted finishing
  • Damage caused by misuse or mishandling
  • Damage occurring after successful delivery
  • Products that have been used, altered, repaired, or modified after delivery
  • Personalised or customised products without a verified manufacturing defect
  • Eligible product issues reported after the required 48-hour period

5. Conditions for Refund Review

For a refund request to be reviewed:

  • The issue must be reported within the applicable timeline
  • The product must remain unused
  • The product should remain in its original condition
  • Original packaging should be retained
  • Invoice or order details must be available
  • Product certificates, tags, and accessories supplied with the order should be retained where applicable
  • Required photos, video, and issue details must be provided

Tinyfacets may decline a request if the product has been used, altered, mishandled, damaged after delivery, reported outside the applicable period, or submitted without sufficient proof.

6. How to Request a Refund

To request a refund review, contact Tinyfacets customer support.

Please share:

  • Order number
  • Invoice or order confirmation
  • Product photos
  • Packaging photos
  • Unboxing video
  • Description of the issue
  • Contact details used for the order

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833

Our team will review the request and explain the next steps.

7. Product Collection and Inspection

For an approved return case, Tinyfacets will coordinate the collection of the product from the customer.

The product may need to be physically inspected before a final refund, replacement, repair, or exchange decision is made.

The final resolution will depend on:

  • Product condition
  • Issue verification
  • Order details
  • Supporting proof
  • Customisation status
  • Product inspection

Any applicable return or collection-related charges will depend on the circumstances of the case.

8. Refund Timeline

Once a refund is approved, Tinyfacets generally processes it within 7 working days.

After the refund is processed, the time taken for the amount to appear in the customer's account may depend on the bank, card provider, UPI provider, or payment service provider.

9. Refund Method

Approved refunds are processed through the original payment method used for the order.

Customers may be asked to provide additional transaction or order information where required to complete the refund safely.

10. Refund Deductions

Depending on the reason for the refund, order type, and applicable policy terms, certain charges may be deducted from the approved refund amount.

These may include:

  • Shipping charges
  • Payment gateway fees
  • Customisation fees
  • Making charges

Any applicable deductions will be communicated to the customer as part of the refund review.

11. Order Cancellation and Refunds

Customers may request cancellation within 24 hours of placing an order.

Cancellation is permitted only if manufacturing, customisation, or production has not already started.

Once production has started, the order cannot be cancelled.

Personalised and customised orders may also be cancelled within 24 hours only if production has not started.

If a cancellation is approved, applicable charges may be deducted and the remaining approved refund amount will be processed through the original payment method.

For complete cancellation conditions, please refer to our Cancellation and Buyback Policy.

12. Orders Cancelled by Tinyfacets

Tinyfacets may cancel an order in certain circumstances, including:

  • Product unavailability
  • Pricing or listing error
  • Payment-related issue
  • Incorrect or incomplete order information
  • Customisation limitations
  • Suspected fraudulent activity
  • Operational or legal reasons

If an order is cancelled by Tinyfacets after payment, the applicable refund will be processed within 7 working days through the original payment method.

13. Repair, Replacement, or Exchange

A refund may not always be the only available resolution for a verified product issue.

Depending on the nature of the issue, Tinyfacets may offer:

  • Repair
  • Replacement
  • Exchange
  • Refund

The appropriate resolution will be determined after reviewing the product condition, issue, product availability, and order details.

If a repair or replacement requires new production, the required timeline will be communicated to the customer.

14. Failed Payment but Amount Debited

If a payment appears unsuccessful but the amount has been debited from your account, please wait up to 2 working days and check your bank or payment account statement again.

If the transaction remains unresolved after this period, contact Tinyfacets with your order and transaction details.

15. Late or Missing Refunds

If Tinyfacets has confirmed that your refund has been processed but you have not received it, please first check with your bank or payment provider.

If you still require assistance, contact us with your:

  • Order number
  • Refund confirmation
  • Transaction details

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833

16. Business Information

Tinyfacets is operated by Shayona Gems, a proprietorship under Sushil Shivrambhai Antiya.

Trade Name / Operating Business: Shayona Gems
Legal Proprietor: Sushil Shivrambhai Antiya
GSTIN: 27BBBPA1107R1ZU

Registered Business Address:
B/501, Sailesh Apartment
Subhash Lane, Malad - E
Mumbai, Mumbai Suburban
Maharashtra - 400097
India

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833

Refund FAQs

Can I get a refund if I change my mind?

No. Tinyfacets does not accept refunds for change of mind or personal preference.

Can personalised or customised jewellery be refunded?

Personalised or customised jewellery is not generally refundable. It may be considered for a return or refund only in case of a verified manufacturing defect.

What should I do if my jewellery arrives damaged or defective?

Contact Tinyfacets within 48 hours of delivery and provide your order details, product photos, packaging photos, unboxing video, and details of the issue.

How long does an approved refund take?

Once approved, Tinyfacets generally processes refunds within 7 working days.

The time required for the amount to appear in your account may depend on your bank or payment provider.

How will I receive my refund?

Approved refunds are processed through the original payment method used for the order.

Are any charges deducted from refunds?

Depending on the reason for the refund and applicable policy terms, deductions may include shipping charges, payment gateway fees, customisation fees, and making charges.

Can I cancel my order and receive a refund?

You may request cancellation within 24 hours of placing the order, provided manufacturing, customisation, or production has not already started.

Applicable charges may be deducted from an approved cancellation refund.

Who arranges collection of an approved return?

For an approved return case, Tinyfacets will coordinate the product collection with the customer.

Where can I contact Tinyfacets for refund support?

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833

19. Refund Policy FAQs

Can I get a refund if I change my mind?

No. Refunds are not accepted for change of mind, personal preference, or after-purchase decision changes.
Can I get a refund for customized jewellery?

Customized, personalised, engraved, resized, modified, or made-to-order jewellery is not refundable unless the product is damaged or defective upon delivery.
What should I do if my product arrives damaged?

Please contact Tinyfacets within 48 hours of delivery at +91 8928500833 with your order number, clear product photos, packaging photos, unboxing video if available, and issue details.
How long does refund processing take?

Approved refunds are usually processed within 5 to 10 business days. The actual time may depend on the bank, payment gateway, UPI provider, card provider, or payment method used during purchase.
Are shipping charges refundable?

Shipping charges, handling charges, payment gateway charges, customization charges, and other service charges may be non-refundable unless the issue is due to an error from Tinyfacets.
Can I cancel an order and get a refund?

Online orders can be cancelled within 24 hours of placing the order only if design, sourcing, customization, or production has not started. If approved, the refund will be processed as per the applicable refund terms.
What if Tinyfacets cancels my order?

If Tinyfacets cancels your order after payment due to product unavailability, pricing error, payment issue, customization limitation, or any operational reason, the refund will be processed as per the applicable refund terms.
Where can I contact Tinyfacets for refund support?

You can contact Tinyfacets at facetstiny@gmail.com or WhatsApp/call +91 8928500833 for refund, cancellation, damaged product, replacement, repair, or order-related support.