Shipping Policy

Last updated: August 20, 2026

At Tinyfacets, we take care to process, pack, and deliver every jewellery order safely.

This Shipping Policy explains our order processing time, delivery timeline, shipping charges, delivery coverage, and shipping support.

1. Order Processing and Manufacturing

Tinyfacets offers a combination of ready-stock, made-to-order, and personalised jewellery.

Our standard order processing and manufacturing time is approximately 12 to 15 working days after the order is confirmed.

For personalised or customised jewellery, our team may contact you to confirm details such as name spelling, initials, size, or other product requirements before production begins.

Where additional customer confirmation is required, processing may begin after the necessary details have been received and confirmed.

2. Delivery Time After Dispatch

Once an order has been dispatched, delivery generally takes approximately 4 to 7 days.

Actual delivery time may vary depending on:

• Delivery location
• Courier service availability
• Public holidays or festivals
• Weather conditions
• Logistics disruptions
• Other circumstances outside our reasonable control

Delivery timelines are estimates and may vary depending on the order and destination.

3. Shipping Coverage

Tinyfacets currently accepts and delivers orders within India only.

Delivery is available to serviceable locations based on courier coverage and the delivery PIN code.

If you would like to confirm delivery availability before placing an order, please contact our customer support team.

Phone / WhatsApp: +91 89285 00833
Email: facetstiny@gmail.com

4. Shipping Charges

Shipping charges are based on the final order value.

• Orders below ₹20,000: ₹849 shipping charge
• Orders of ₹20,000 or above: Free shipping

Any applicable shipping charge is shown before the order is completed.

Cash on Delivery is currently not available.

5. Shipping Partners

Orders are shipped through third-party courier and logistics providers serving the customer's delivery location.

The courier partner used for an order may vary depending on location, service availability, shipment requirements, and delivery coverage.

6. Order Status and Tracking

If you need an update regarding production, dispatch, shipping, or delivery, please contact Tinyfacets customer support with your:

• Order number
• Registered name
• Registered phone number or email address

Our team will provide the latest available information for your order.

Phone / WhatsApp: +91 89285 00833
Email: facetstiny@gmail.com

7. Customer Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order, including:

• Full name
• Phone number
• Email address
• Complete shipping address
• PIN code
• Any necessary delivery instructions

Tinyfacets cannot be responsible for delays or unsuccessful delivery caused by incorrect or incomplete information provided by the customer.

If an order is returned because of an incorrect address, customer unavailability, repeated failed delivery attempts, or another customer-related delivery issue, additional re-shipping charges may apply.

8. Lost or Damaged Shipments

Tinyfacets is responsible for assisting customers if an order is confirmed as lost or damaged during transit before successful delivery.

If you receive a visibly damaged package or believe your shipment has been damaged during transit, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Photos of the product
• Photos of the packaging
• Unboxing video
• Invoice or order details
• Description of the issue

Our team will review the case and coordinate the appropriate next steps.

9. Product Inspection Before Dispatch

Tinyfacets checks orders before dispatch for product condition, finishing, packaging, and order accuracy.

Because jewellery may include handcrafted, personalised, or made-to-order elements, slight variations in appearance or finishing may occur.

Such minor variations do not automatically indicate that a product is damaged or defective.

10. Returns for Shipping or Product Issues

Tinyfacets does not accept general returns for change of mind.

A return, repair, replacement, exchange, or refund may be considered if the product received is:

• Damaged
• Defective
• Incorrect
• Affected by a verified manufacturing defect

Personalised or customised jewellery is returnable only in the case of a verified manufacturing defect, subject to the applicable policy conditions.

Customers must report an eligible issue within 48 hours of delivery.

For complete eligibility, refund conditions, deductions, and return procedures, please refer to our Refund Policy.

11. Refunds Related to Approved Claims

If a refund is approved, it is generally processed within 7 working days through the original payment method.

Applicable deductions may apply depending on the reason for the refund and the relevant policy terms.

These may include:

• Shipping charges
• Payment gateway fees
• Customisation fees
• Making charges

For complete details, please refer to our Refund Policy.

12. Order Cancellation

Cancellation requests must be made within 24 hours of placing the order.

An order cannot be cancelled once manufacturing, customisation, or production has started.

Personalised or customised orders may be cancelled within the 24-hour period only if production has not started.

Approved cancellations are subject to the applicable cancellation and refund terms.

For complete details, please refer to our Cancellation and Buyback Policy.

13. Shipping Support

For shipping, dispatch, delivery, damaged shipment, or order-status assistance, please contact:

Tinyfacets Customer Support

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM

Please keep your order number ready when contacting us.

14. Business Information

Tinyfacets is operated by Shayona Gems, a proprietorship under Sushil Shivrambhai Antiya.

Trade Name / Operating Business: Shayona Gems
Legal Proprietor: Sushil Shivrambhai Antiya
GSTIN: 27BBBPA1107R1ZU

Registered Business Address:
B/501, Sailesh Apartment
Subhash Lane, Malad - E
Mumbai, Mumbai Suburban
Maharashtra - 400097
India

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833

Shipping FAQs

How long does Tinyfacets take to process an order?

Our standard order processing and manufacturing time is approximately 12 to 15 working days after order confirmation.

How long does delivery take after dispatch?

After dispatch, delivery generally takes approximately 4 to 7 days, depending on the delivery location and courier conditions.

Does Tinyfacets offer free shipping?

Yes. Orders of ₹20,000 or above qualify for free shipping.

What is the shipping charge for orders below ₹20,000?

A shipping charge of ₹849 applies to orders below ₹20,000.

Does Tinyfacets deliver outside India?

No. Tinyfacets currently accepts orders for delivery within India only.

Is Cash on Delivery available?

No. Cash on Delivery is currently not available.

How can I check my order status?

Contact Tinyfacets at +91 89285 00833 or facetstiny@gmail.com with your order number and registered contact details.

What should I do if my order arrives damaged?

Contact Tinyfacets within 48 hours of delivery and provide your order details, product photos, packaging photos, unboxing video, and details of the issue.

Our team will review the case and guide you through the next steps.

Are delivery dates guaranteed?

No. Processing and delivery timelines are estimates. They may vary because of product requirements, delivery location, courier availability, holidays, weather, or other logistics conditions.