Terms of Service

Effective Date: February 2, 2026
Last Updated: August 20, 2026

Welcome to Tinyfacets.

Tinyfacets is a children’s jewellery brand founded by Amisha Patel and operated by Shayona Gems, a proprietorship under Sushil Shivrambhai Antiya.

These Terms of Service explain the conditions that apply when you use our website, place an order, request personalisation, make a payment, or contact Tinyfacets for products and services.

By using our website or placing an order with Tinyfacets, you agree to these Terms.

1. Business Information

Brand Name: Tinyfacets
Founder: Amisha Patel
Trade Name / Operating Business: Shayona Gems
Legal Proprietor: Sushil Shivrambhai Antiya
Business Type: Proprietorship
GSTIN: 27BBBPA1107R1ZU

Registered Business Address:
B/501, Sailesh Apartment
Subhash Lane, Malad - E
Mumbai, Mumbai Suburban
Maharashtra - 400097
India

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833

All orders, payments, fulfilment, and customer support for Tinyfacets are handled by Shayona Gems.

Tinyfacets primarily operates as an online jewellery store. Any in-person visit to the registered business address should be confirmed with our team in advance.

2. Eligibility

You must be at least 18 years old to place an order with Tinyfacets.

Our jewellery may be designed for children, but purchases must be made by an adult, parent, legal guardian, or gift buyer who is legally able to enter into a purchase agreement.

3. Products

Tinyfacets offers jewellery designed for children, including earrings, bracelets, nazariya bracelets, pendants, rings, necklaces, name jewellery, gifting jewellery, and selected personalised designs.

Our product range includes a combination of:

• Ready-stock jewellery
• Made-to-order jewellery
• Personalised or customised jewellery

Product availability may depend on design, size, gold purity, stock, customisation requirements, and production capacity.

4. Product Information and Images

We aim to provide accurate product descriptions, images, prices, dimensions, gold purity, and other relevant details.

Slight differences may occur because of:

• Screen and display settings
• Photography and lighting
• Hand finishing
• Product size
• Personalisation
• Minor production variations

Small visual variations do not automatically mean that a product is defective.

Customers should review the product description, size, gold purity, personalisation details, and other relevant information before placing an order.

5. Orders and Order Confirmation

An order is confirmed after the required payment has been successfully received or verified and the order has been accepted by Tinyfacets.

For bank transfer or support-assisted orders, confirmation may be provided after the payment has been verified by our team.

Tinyfacets may cancel or decline an order in situations including:

• Product unavailability
• Pricing or listing errors
• Payment issues
• Incomplete or incorrect order information
• Customisation limitations
• Suspected fraudulent activity
• Operational or legal reasons

If Tinyfacets cancels an order after receiving payment, the applicable refund will be processed according to our Refund Policy.

6. Personalised and Customised Orders

Selected Tinyfacets products may be personalised, customised, resized, engraved, modified, or made to order.

Customers are responsible for confirming all applicable details before production, including:

• Name spelling
• Initials
• Size
• Gold purity
• Design details
• Other personalisation instructions

Personalised or customised orders may be cancelled within 24 hours of placing the order only if manufacturing, customisation, or production has not started.

Once production has started, cancellation is not permitted.

7. Pricing and Charges

Product prices displayed on the Tinyfacets website are the selling prices of the products.

Shipping charges are applied according to the final order value:

• Orders below ₹20,000: ₹849 shipping charge
• Orders of ₹20,000 or above: Free shipping

Any applicable shipping or product-related charge will be shown or communicated before the order is completed.

Tinyfacets does not add a separate payment gateway fee to the customer’s order at checkout.

Prices may be updated from time to time.

If an incorrect price is displayed because of a technical or listing error, Tinyfacets may cancel the affected order and process the applicable refund.

8. Payment Methods

Tinyfacets currently accepts supported payments through:

• UPI
• Credit cards
• Debit cards
• Net banking
• Supported wallets
• Bank transfer

Online payments are processed through Cashfree.

Cash on Delivery is not available.

For bank transfer, customers should contact Tinyfacets before making payment to verify the correct payment details.

Because Tinyfacets is operated by Shayona Gems, customers may see Shayona Gems as the merchant or transaction name on their bank, card, UPI, or payment statement.

For complete payment information, please refer to our Payment Methods page.

9. Payment Security

Tinyfacets does not store sensitive payment credentials such as:

• Complete card numbers
• CVV
• UPI PIN
• Card PIN
• Banking passwords
• OTPs

Customers should never share these details through phone, email, WhatsApp, social media, or other communication channels.

10. Order Processing and Shipping

Our standard order processing and manufacturing time is approximately 12 to 15 working days after order confirmation.

After dispatch, delivery generally takes approximately 4 to 7 days.

Tinyfacets currently delivers orders within India only.

Delivery time may vary because of delivery location, courier availability, public holidays, weather conditions, logistics disruptions, or other circumstances outside our reasonable control.

For complete shipping information, please refer to our Shipping Policy.

11. Delivery Information

Customers are responsible for providing accurate:

• Name
• Phone number
• Email address
• Shipping address
• PIN code
• Delivery instructions

Tinyfacets cannot be responsible for delays or unsuccessful deliveries caused by incorrect or incomplete information provided by the customer.

If an order is returned because of an incorrect address, customer unavailability, or repeated failed delivery attempts, additional shipping charges may apply.

If an order is confirmed as lost or damaged during transit before successful delivery, Tinyfacets will assist the customer and coordinate the appropriate next steps.

12. Returns and Refunds

Tinyfacets does not accept general returns or refunds for change of mind or personal preference.

A return, repair, replacement, exchange, or refund may be considered if the product received is:

• Damaged
• Defective
• Incorrect
• Affected by a verified manufacturing defect

Personalised or customised jewellery is returnable only in case of a verified manufacturing defect, subject to the applicable policy conditions.

Eligible issues must be reported within 48 hours of delivery.

Customers may be required to provide:

• Order number
• Invoice or order details
• Product photos
• Packaging photos
• Unboxing video
• Description of the issue

For an approved return case, Tinyfacets will coordinate collection of the product.

For complete conditions, please refer to our Refund Policy.

13. Refund Processing

Once a refund is approved, Tinyfacets generally processes it within 7 working days through the original payment method.

Depending on the reason for the refund and applicable terms, deductions may include:

• Shipping charges
• Payment gateway fees
• Customisation fees
• Making charges

The applicable refund amount will be communicated as part of the refund review.

14. Order Cancellation

Customers may request cancellation within 24 hours of placing an order.

Cancellation is permitted only if manufacturing, customisation, or production has not already started.

Once production has started, the order cannot be cancelled.

Approved cancellation refunds are generally processed within 7 working days through the original payment method, subject to applicable deductions.

For complete cancellation terms, please refer to our Buyback and Cancellation Policy.

15. Buyback

Tinyfacets may offer buyback support on eligible jewellery purchased directly from Tinyfacets.

A buyback request may be made immediately after purchase, but acceptance and final value are subject to evaluation.

Buyback eligibility depends on factors including:

• Original invoice
• Product eligibility
• Authentication
• Gold purity verification
• Product inspection
• Product condition
• Applicable market value
• Applicable deductions

Gold, diamonds, and stones may be evaluated according to their applicable market value and condition.

Making charges are not included in the buyback value.

If a buyback is approved and the customer accepts the final value, payment is made through bank transfer, generally within 5 to 7 working days after final approval and verification.

Buyback does not guarantee a fixed future value, resale value, investment return, or financial return.

For complete terms, please refer to our Buyback and Cancellation Policy.

16. Jewellery Care

Jewellery should be handled and stored carefully.

Customers should avoid exposing jewellery to unnecessary pulling, bending, scratching, harsh chemicals, or rough use.

Damage caused by misuse, mishandling, unauthorised repair, alteration, accidental damage, or improper care is not treated as a manufacturing defect.

17. Customer Responsibilities

Customers are responsible for:

• Reviewing product details before ordering
• Selecting the correct size
• Confirming personalisation details
• Providing accurate contact and delivery information
• Reviewing pricing and shipping charges
• Reading applicable return, refund, cancellation, and buyback terms
• Keeping invoices and jewellery certificates safely
• Reporting eligible product issues within the required timeframe

18. Intellectual Property

The Tinyfacets brand name, website content, product photographs, graphics, product descriptions, designs, and other creative materials owned by or licensed to Tinyfacets or Shayona Gems are protected by applicable intellectual property laws.

Such materials may not be copied, reproduced, distributed, modified, or commercially used without appropriate permission.

19. Privacy and Communications

Personal information collected through our website, checkout, customer support, and order process is handled according to our Privacy Policy.

Customers may receive service-related communications regarding:

• Orders
• Payments
• Personalisation
• Shipping
• Delivery
• Returns
• Refunds
• Customer support

These communications may be sent through email, phone, SMS, or WhatsApp where required to manage the customer’s order or request.

Promotional communication may be sent in the future where appropriate consent has been obtained or where otherwise permitted by applicable law.

20. Website Use

Customers must not:

• Submit false or misleading information
• Attempt unauthorised access to the website
• Interfere with website functionality
• Carry out fraudulent transactions
• Misuse Tinyfacets content, systems, or services
• Use the website for unlawful purposes

Tinyfacets may restrict service or cancel an affected order where fraudulent, abusive, or unlawful activity is reasonably identified.

21. Limitation of Liability

Tinyfacets and Shayona Gems will be responsible for their obligations to customers as required under applicable law and these policies.

To the extent permitted by law, Tinyfacets and Shayona Gems are not responsible for indirect or consequential losses resulting from circumstances outside their reasonable control.

Nothing in these Terms is intended to limit any consumer rights or remedies that cannot legally be excluded.

22. Events Outside Our Control

Tinyfacets may experience delays or interruptions because of circumstances outside our reasonable control, including:

• Courier or transportation disruptions
• Severe weather
• Natural events
• Government restrictions
• Technical failures
• Payment service interruptions
• Supplier delays
• Strikes
• Public holidays
• Other unexpected operational disruptions

Where such an event affects an order, Tinyfacets will provide available assistance and updates where reasonably possible.

23. Governing Law

These Terms are governed by the applicable laws of India.

Any dispute will be handled in accordance with applicable Indian law, including any consumer rights and remedies available under law.

Subject to applicable consumer law and any jurisdiction that cannot legally be excluded, disputes relating to these Terms may be subject to the courts in Mumbai, Maharashtra.

24. Changes to These Terms

Tinyfacets may update these Terms when necessary to reflect changes to our products, website, payments, shipping, policies, operations, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

25. Contact Us

For questions about an order, payment, shipping, refund, cancellation, buyback, or these Terms, contact:

Tinyfacets Customer Support

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM

Terms of Service FAQs

Who operates Tinyfacets?

Tinyfacets was founded by Amisha Patel and is operated by Shayona Gems, a proprietorship under Sushil Shivrambhai Antiya.

Who can place an order?

Orders must be placed by a person who is at least 18 years old and legally able to make the purchase.

Does Tinyfacets accept Cash on Delivery?

No. Cash on Delivery is not available.

Can I cancel my order?

You may request cancellation within 24 hours of placing the order, provided manufacturing, customisation, or production has not already started.

Can personalised jewellery be returned?

Personalised or customised jewellery is not generally returnable. It may be considered for return only in case of a verified manufacturing defect, subject to the applicable Refund Policy.

What should I do if my product arrives damaged or defective?

Contact Tinyfacets within 48 hours of delivery and provide the required order details, product photos, packaging photos, unboxing video, and issue information.

How long does an approved refund take?

Approved refunds are generally processed within 7 working days through the original payment method.

How much does shipping cost?

Orders below ₹20,000 have a shipping charge of ₹849.

Orders of ₹20,000 or above qualify for free shipping.

Does Tinyfacets offer buyback?

Tinyfacets may offer buyback on eligible jewellery purchased directly from Tinyfacets. Final eligibility and value are confirmed after inspection and verification.

Where can I contact Tinyfacets?

Email: facetstiny@gmail.com
Phone / WhatsApp: +91 89285 00833